Privacy PolicyKoogaPet, LLC (“us,” “we,” or “Company”) is committed to respecting the privacy rights of its clients, visitors, and other users of the Company Website (“the Website”). We created this Website Privacy Policy (“Privacy Policy”) to give you confidence as you visit and use our Website, and to demonstrate our commitment to fair information practices and the protection of privacy. In order to provide you with a broad range of services to assist in the care, recovery and comfort of your pet as effectively and conveniently as possible, we take advantage of technological resources to manage, protect and maintain our clients’ information. The following Privacy Policy serves as a standard for all of our employees for the collection, use, retention, and security of nonpublic personal information. “Nonpublic personal information” is information about you that is not publicly available, which we obtain in connection with providing a product or service to you. For example, nonpublic personal information includes such things as pet services you elect to obtain, purchases of pet products that you make, payment histories, and e-mail addresses. This Privacy Policy is only applicable to the Website, and not to any other websites that you may be able to access from the Website, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. CONSENT TO RECEIVE PRIVACY NOTICE AND OPT OUT NOTICE VIA THIS WEBSITE:By acknowledging receipt of this Privacy Notice, you, as a client also consent to receive our annual notice of this Privacy Policy via this Website as required by regulations promulgated by the Federal Trade Commission (“FTC”). By acknowledging receipt of this privacy notice, you, as a client, also consent to receive our opt-out notice and the opportunity to opt out via this Website, as required by FTC regulations. Your acceptance of the Terms and Conditions of use of our Website, which include this Privacy Policy, constitutes the granting by you to the use and disclosure of your personal information as more fully described in this Privacy Policy. COLLECTION AND USE OF INFORMATION; INFORMATION COLLECTION PRACTICES:We may collect nonpublic personal information about you from a variety of sources, including (1) the information we receive from you when enrolling in our KoogaPet recovery services, KoogaPet medical information program or completing other forms, (2) the information about your transactions with us, with our affiliates, including veterinarians, breeders, pet care centers, kennels, Petrepreneurs, and with others, and (3) information we receive from third parties. This information is used in accomplishing several valid business purposes, including evaluating and managing our risks and in protecting our clients’ accounts, records and funds; providing products, services and other opportunities for our clients; and complying with applicable laws and regulations. 1. TYPES OF INFORMATION COLLECTEDa. TRAFFIC DATA COLLECTED. We automatically track and collect the following categories of information when you visit our Website: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Website; and (4) types of web browsers used to access the Website (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Website. We also use “cookies” to customize content specific to your interests, to ensure that you do not see the same advertisement repeatedly, and to store your password so you do not have to re-enter it each time you visit the Website. b. USE OF COOKIES. As with many websites, we use “cookies” to help us gather and store information about visitors to our Website. A cookie is a small data file that our server sends to your browser each time you visit our site. The use of cookies helps us to facilitate your use of certain aspects of our Website. You can delete cookies at any time or you can set your browser to automatically disable or reject cookies. You can visit www.allaboutookies.org t learn about how to manage cookies. We may use information obtained from our use of cookies for the purpose of (i) monitoring traffic by utilizing the IP address which you use to access our Website, the type of browser and operating system used by you to access our Website, the times and dates during which you access our Website and the pages you visit, and the internet address of the website from which you access our Website, (ii) identifying repeat visitors for statistical and analytical purposes, and (iii) monitoring and tracking interaction with online advertising to determine the number of times that a banner ad is displayed and the number of times it is clicked. We may connect information that we collect with personally identifiable information that you provide to us for the purposes of (i) customizing and/or personalizing your experience when you visit our Website (e.g., enabling us to greet you by name), (ii) enhancing transactional interaction (e.g., when you utilize a credit card), and (iii) to monitor your use of our Website to assure that our communications with you are as relevant as possible (e.g., sending you e-mail communications about portions of our Website that you frequently visit, notifying you about features of our site of benefit to you and your pet that you may not have previously utilized. Finally, we may compile statistical information about our users with respect to total numbers, traffic patterns and related site information of use to third parties (e.g., our advertisers) to enable them to evaluate the popularity of our Website and its products and services. 2. USES OF INFORMATION COLLECTED.a. COMPANY USE OF INFORMATION. Initially we use Contact Date to communicate with you with information vital to your pet’s safety, recovery, medical data, and related matters. We also use Contact Data to send you information about our company or our products or services, or promotional material from some of our partners, or to contact you when necessary. We use your Financial Data to verify your qualifications for certain products or services and to bill you for products and services. We use your Demographic Data to customize and tailor your experience on the Website, displaying content that we think you might be interested in and according to your preferences. b. SHARING OF PERSONAL INFORMATION. We may share certain categories of information we collect from you in the ways described in this Privacy Policy. We share Demographic Data with advertisers and other third parties only on an aggregate (i.e., non-personally-identifiable) basis. We do not presently share Contact Data with other companies who may want to send you information about their products or services. We also share Contact Data and Financial Data with companies related to us by common control or ownership (known as “Affiliates”), with companies that perform marketing services on our behalf or to other institutions with which we have joint marketing agreements. In furtherance thereof, we may arrange for carefully selected third parties to send you marketing and promotional information that may be of interest to you. We will obtain your permission before we send you any such communications, and will protect your personal information by requiring that such third parties agree to be bound by the terms and conditions of this privacy statement. Additionally, we are permitted by law to provide nonpublic personal information to government entities in response to subpoenas. We share nonpublic personal information including Contact Data and Demographic Data with “nonaffiliated third parties” who are not Affiliates to assist us in servicing your account with us, including such things as electronic data processing and payment processing. In addition, we share Contact Data and Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the Website. Those Affiliates and business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your Contact Data and other Personal Information to carry out their specific business obligations to Company. In addition, we maintain a procedure for you to review and request changes to your Personal Information; this procedure is described in Section 3 a below. It is our policy not to disclose any nonpublic personal information about you to any other third parties or affiliates, except as permitted by law or by your request. If you decide to transfer services, cease registering your pet for any of our services, or become an inactive client, we will continue to adhere to these privacy policies and practices described in this notice. c. USE OF DATA UPON SALE, MERGER OR SIMILAR TRANSACTION. If KoogaPet participates in a sale, merger, change in control, transfer of substantially all of our assets, reorganization or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information and Financial Information that you provide to us and other information about your relationship with KoogaPet. d. USER CHOICE REGARDING COLLECTION, USE, AND DISTRIBUTION OF PERSONAL INFORMATION. You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Website; however you will not be able to access and use those portions of the Website that require your Personal Information including access to your KoogaPet medical chart, access to your site on our social networking Website or other services provided by us on behalf of your pet, or purchasing products from our Petrepreneurs. If you do not wish to receive information and promotional material from us or from some of our partners, you may select the appropriate “opt-out” option each time we ask you for Personal Information. 3. CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION. Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (i) comply with a court order or other legal process; (ii) protect our rights or property; or (iii) enforce our Terms of Service. Your Personal Information is stored on secure servers that are not accessible by third parties. We provide you with the capability to transmit you Personal Information via secured and encrypted channels if you use a similarly equipped web browser. We take steps to safeguard client information. We restrict access to your Personal Information, including Financial Data, to those employees who need to know that information, commensurate with their responsibilities. We maintain physical, electronic and procedural safeguards that comply with legal standards to guard your nonpublic Personal Information. These procedural safeguards include training our employees in information security and privacy procedures and instructing them in our requirements as outlined in policies approved by us. The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our management system and purchase flows use Secure Sockets Layer (“SSL”) encryption when transmitting data from your connection to our systems. a. USER ABILITY TO ACCESS, UPDATE, AND CORRECT PERSONAL INFORMATION. We maintain a procedure in order to help you confirm that your Personal Information remains correct and up-to-date. At any time, you may visit your personal profile at ePetChart.com. Through your personal profile you may: (i) review and update you Personal Information that we have already collected; (ii) choose whether or not you wish us to send you information about our company, or promotional material from some of our partners; and/or (iii) choose whether or not you wish for us to share your Personal Information with third parties. If you ever believe that our information is inaccurate or incomplete, please notify us immediately. We will review your concerns and correct any inaccuracies. Please submit your request in writing and include your full name, current address, social security number, username, telephone number, and a description of the information you believe is inaccurate and the reason you believe it is incorrect. Please send this written request to: KoogaPet, LLC b. LOST OR STOLEN INFORMATION. You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly. c. PUBLIC INFORMATION. The Website contains links to other websites. We are not responsible for the privacy practices or the content of such websites. We also make chat rooms, forums, message boards, and news groups available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your Personal Information. 4. UPDATES AND CHANGES TO PRIVACY POLICY. We reserve the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy, simply by posting such change, update, or modification on the Website and without any other notice to you. Any such change, update, or modification will be effective immediately upon posting on the Website. KoogaPet, LLC |
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